Refund and Returns Policy

Our Commitment to Satisfaction

At Ramadan Meal Box, we are committed to providing our customers with delicious and high-quality meals. We understand that issues may occasionally arise, and we have established the following policy to address them.

Order Cancellations

• To cancel an order, please contact our customer service team at least 1-2 hours before your scheduled delivery time.
• Orders cancelled 1-2 hours or more in advance will receive a full refund.
• Orders cancelled less than 1 hours before the delivery time may not be eligible for a refund.

Issues With Your Order

If you experience any of the following issues with your order, please contact us within 1 hours of receiving your meal box:

• Incorrect items: You received items you did not order.
• Missing items: Your order is missing one or more items.
• Damaged items: Your meal box or its contents arrived damaged.
• Quality concerns: You have concerns about the quality or freshness of your food.

To help us resolve the issue quickly, please provide your order number and a description of the problem. We may also request a photo of the incorrect or damaged items.

Refunds and Solutions

Based on the nature of the issue, we may offer one of the following solutions:

• Full or partial refund: We will refund the full or partial cost of your order to your original payment method.
• Store credit: We will issue a credit to your Ramadan Meal Box account, which you can use for a future order.
• Redelivery: We will redeliver the correct or a replacement meal box at a convenient time.

Non-Refundable Items

Due to the perishable nature of our products, we cannot accept returns.

Contact Us

For any questions or concerns regarding your order, please contact our customer service team:

• Email: info@ramadanmealbox.com
• Phone:+971-524408416 , +971 50 343 8625

Please note: This policy is subject to change without notice. We encourage you to review it periodically.